February 12, 2025

Unlocking ROI with Cisco Success Tracks: How Data#3 helps you maximise value

William Chambers
Account Manager - Maintenance
Connect

Your IT infrastructure is the backbone of your business—but are you truly getting the most out of it? Too often I hear that IT teams find themselves stuck in firefighting mode, reacting to issues instead of staying ahead of them. At the same time, technology is evolving faster than ever and keeping up while proving the value of your investments can feel like an uphill battle.

That’s where Cisco® Success Tracks offers expert guidance, AI-powered insights, and digital tools to provide proactive and predictive IT management.

Why Success Tracks?

In today’s fast-paced digital world, IT support needs to do more than just fix problems – it should help you stay ahead of them. And adopting new solutions isn’t always smooth sailing. There are often unexpected hurdles – delays, shifting priorities or stretched resources – that slow down progress and make it harder to see results.

Cisco Success Tracks®, powered by CX Cloud, shifts your IT from reactive to proactive, and even predictive operations. Here’s how:

Success Tracks isn’t just a support service—it’s about driving business value.

Key features that deliver real benefits

Cisco Success Tracks® is designed to make your IT smarter, more efficient, and better aligned with your business goals. Here are some specific examples:

  1. Expert guidance from Cisco specialists
    Get direct access to Data # 3’s customer success experts, who work as an extension of your team. Whether you need help with onboarding, optimising systems, or planning upgrades, these specialists provide personalised recommendations and best practices to keep everything running smoothly.
  2. Use case libraries and learning resources
    Help your team adopt new technology with confidence with curated training materials, guided workflows and real-world use cases.
  3. Proactive insights and analytics
    Monitor the health of your Cisco environment with AI-driven analytics. Get alerts on potential risks, actionable recommendations, and trends to optimise your systems and prevent issues before they arise.
  4. Digital tools for simplified management
    A single easy-to-use platform to track performance, set goals, and ensure every part of your environment is optimised—without the hassle of manual intervention.
  5. Expert-led workshops
    Stay ahead of industry trends and get hands-on guidance from Cisco experts through specialised workshops designed to align technical capabilities with business outcomes.

How Data#3 elevates your Success Tracks experience

Cisco Success Tracks® provides the platform – but Data#3 ensures you get the maximum value from it.

As Cisco’s APJC CX Partner of the Year (2023 and 2024), we go beyond deployment to help you seamlessly integrate, optimise, and leverage Success Tracks and CX Cloud.

Data#3 customers receive exclusive access to our complimentary CX Cloud Optimiser Service, designed to help you get up and running smoothly and make the most of your investment.

Want to know what’s included in this service? Reach out today to learn how we can maximise your investment.

What’s the business impact?

When you combine Cisco Success Tracks® with Data#3 expertise, here’s what you can expect:

Your next step: Turn IT into a strategic advantage

Cisco Success Tracks® is more than a maintenance solution—it’s a roadmap to achieving your business goals through smarter IT management. And with Data#3 by your side, you‘ll unlock the full potential of your Cisco technology.

Are you ready to maximise your ROI and transform IT from a cost centre to a growth enabler? Contact Data#3 today to begin your Success Tracks journey.