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Overview
Microsoft Surface Warranty Logging
This page details everything you need to know about logging Microsoft Surface warranty requests, should the need arise for you. If you want to see more general information around Microsoft Surface, please go here.
Please be aware that you may need to provide the following details during the logging process:
- Primary contact (name / phone / email)
- Location of equipment
- Device serial number
- Fault description
- Trouble shooting conducted so far
- If applicable, error codes and photos
Check warranty status
How to check the status of your warranty?
If you know the serial number of your device, you can simply use the Surface Support for Business Online Service Center to check its warranty status. If the displayed warranty is incorrect, please escalate with your local Surface Specialist (proof of purchase will be required).
Surface Support for Business Online Service Center
Warranty logging options
Warranty logging options
There are currently multiple ways to log a warranty request for your Microsoft Surface device. Please choose the option most relevant for you below.
You are enrolled with Intune
If you are currently enroled in Intune, please use the Surface Management Portal.
You are a Data#3 Lifecycle 360 customer
If you are currently a customer of Data#3’s Lifecycle 360, please use the Lifecycle 360 portal.
Want to learn more about Lifecycle 360? Read our blog.
You have devices covered by Onsite Repair
If your devices are covered by Microsoft Surface Onsite Repair, please use the Microsoft Services Hub. Ensure you write in the warranty log description that you have onsite repair, and a technician will be sent to your desired location.
You can also use the Microsoft Services Hub to submit other warranty requests, outside of Onsite Repair.
You have a fault with your Surface Hub Steelcase Stand
If your Surface Hub Steelcase Stand is experiencing a fault, please use the Steelcase Technology Support portal. Steelcase are partnered with Microsoft to produce the Surface Hub stands, and will manage all warranty issues through their own portal.
You are unsure of your enrolment, or none of the above apply
If you are unsure of your enrolment or none of the above apply, you can still submit warranty requests through the Microsoft 365 Admin Portal.
Escalation assistance
How do I escalate any warranty requests?
For escalations, please contact the Surface Team at Data#3 at mssurface@data3.com.au.
Why Data#3?
Partner with Microsoft Surface's PC Reseller Worldwide Partner of the Year 2023
With over 15 years’ experience improving device fulfilment and implementation for our clients Data#3 will help you end the frustrations associated with device sourcing, deployment and warranties. We even offer training and adoption services to upskill your people on their new devices, to ensure the greatest return from your investment.
We were also recently named Microsoft Surface PC Reseller Worldwide Partner of the Year, Microsoft Surface Reseller of the Year for Asia, and the Microsoft Surface+ Worldwide Partner of the Year.