A Lifecycle360 customer story
WA Dept of Communities
Learn how the WA Department of Communities used Lifecycle 360 for post-merger success.
Overview
Take control of your IT infrastructure
Ensuring that your hardware, maintenance and subscriptions are supported and secure can be a full-time job. Data#3’s Lifecycle 360 gives you visibility and control throughout the asset lifecycle, so you’ll never lose hardware, miss an upgrade or let a support contract lapse again.
700
+
Customers
800
K+
Managed assets
1
K+
Support cases
Features
See what you can do with Lifecycle 360
- Track assets – No more sifting through disparate spreadsheets to locate devices, warranties and support entitlements
- Full visibility – View your open cases and multi-vendor technology spread. Ascertain maintenance and subscription statistics in one single view
- Self service – Capture device data even for devices not purchased from Data#3. Easily add or import device and subscription information
- 100% vendor backed – All Data#3 maintenance contracts are 100% vendor backed
- Smarter support – Simplify case management and fast-track support to the right team to provide the resolution you need
- In-built security – Multifactor authentication support, backed by Azure’s global network security features
- Live help – Connect with our Customer Success Engineers via Live Chat for a fast
and seamless resolution - Vendor integrations – Seamless integration with Genesys Predictive Engagement, Cisco Webex and ServiceNow platforms
- Manage from anywhere – Access your key infrastructure information – from anywhere, on any device
- Budget with confidence – View indicative budget advice for contract renewals at any point in time
- Lifecycle management – Reduce expenditure by identifying the most economical time to replace, renew or update
- Contract management – Understand timeframes and end dates for support contracts, and manage accordingly
Blog
Lifecycle 360: your infrastructure insight
Lifecycle 360
The Data#3 Hub reimagined
Discover how we worked closely with our customers to reimagine the Data#3 Hub, to transform it into the infrastructure insight portal, Lifecycle 360.
Customer stories
Data#3 Maintenance Services have saved Holcim time and money by continually providing high quality data in the preparation stages of a solution and this saves Holcim from having to spend additional resources in validation and fact finding.
Andrew Hiscox - IT Operations Manager, Holcim Australia
Why Data#3?
Lifecycle 360 puts your customer needs first
Data#3’s Lifecycle 360 is the next step in the evolution of the Data#3 Hub. Created in 2015, the Hub was born out of the need to help our customers simplify infrastructure maintenance and contract management across vendors. Today, Lifecycle 360 offers a rich, insight-driven platform experience, enabling users to maximise their investment in IT hardware, maintenance and subscriptions.
- Stop wasting time searching for information scattered across systems
- Proactively maximise infrastructure lifecycles
- Mitigate service availability risk in aging infrastructure
- Simplify and accelerate the support process
- Access pricing, budgeting advice and live chat with experts
Lifecycle 360 is a complimentary value-added service for all Data#3 customers, and is also available as a paid subscription to non-Data#3 customers.
Maintenance Reimagined
Let us help you end the frustrations, inefficiencies and ambiguity in your infrastructure and support maintenance. Lifecycle 360 is the industry’s only solution designed to simplify infrastructure maintenance and contract management across vendors. It will revolutionise your vendor support and ensure you maximise infrastructure investments while mitigating service availability risk.
Join hundreds of Data#3 customers already leveraging this solution and simply your infrastructure management today. Contact your Data#3 account manager or submit an enquiry below to request more information.
